What counts as a reservation?
Every reservation made in the month, however it comes in: from your office, the passenger app, your booking page, another system, or an affiliate. A reservation that is later cancelled still counts. Past your plan's allowance, each extra reservation costs your plan's extra-reservation price.
How does paying yearly work?
You pay for ten months and get twelve. If you leave part-way through the year, we refund the unused part. Every plan also has the 30-day money-back guarantee on your first paid invoice.
What are the payment fees for?
Payments you take through Renaro: passenger cards, and corporate invoices paid from a bank account (ACH). The fee is the same on every plan, and there's no separate processing bill. Cash, and invoices a corporate account pays you directly, have no fee.
Why is the bank payment fee written as two numbers?
Because only one part has a cap. The 0.8% stops at $5.00. The 0.5% applies to the whole invoice. A $5,000 invoice costs $30.00 to collect, which is 0.6% overall, and the percentage keeps falling as invoices get bigger.
Why does a typed-in card cost more?
Because it costs more to process. A card your office types in costs 0.5% more than one the customer enters, and a card from outside the US costs 1.5% more. To pay the lower rate, text the customer a pay link instead. Once a customer enters a card themselves, that card stays on the lower rate for every future ride.
What about text messages?
Every plan includes six text-message segments per reservation, shared across the month. That covers the usual trip updates for most companies. A short text is one segment; a long one can be two or more. Texts beyond the allowance are billed at cost.
Can I change plans?
Yes, at any time, from your billing settings. The change starts with your next billing period, so you're never charged a difference part-way through a month. If you cancel, you keep access through the time you've paid for.