Starter
$199/month
or $1,990/year - two months free
One location getting off spreadsheets and phone dispatch.
- Live dispatch, driver app, passenger booking
- Payments, ledger, and driver payouts
- 6 SMS segments included per booking
Pricing
Priced on the work you actually dispatch
Every plan is the whole platform - dispatch, driver app, passenger booking, payments, and the ledger. Plans differ by booking volume, card rate, and the integrations an operation of that size needs. No setup fees, no cancellation fees, no per-seat charge for dispatchers.
Most chosen
Growth
$449/month
or $4,490/year - two months free
Corporate work and the first integrations.
- Everything in Starter
- Corporate accounts and invoicing
- Public API, webhooks, custom roles
Fleet
$799/month
or $7,990/year - two months free
Multi-location operations with affiliate work.
- Everything in Growth
- GDS and affiliate farm-in/farm-out
- Advanced analytics, priority support
Scale
$1,499/month
or $14,990/year - two months free
High-volume operators running their own brand.
- Everything in Fleet
- White-label passenger and booking surfaces
- Lowest card and booking overage rates
Processing rates
One rate card, identical on every plan. What changes is how the money reaches us, because that is what changes what it costs to process.
| Channel | What it is | Rate |
|---|---|---|
| Digital | Pay link, checkout, stored card, wallet | 3.4% + $0.30 |
| Keyed | A dispatcher types the card in | 3.9% + $0.30 |
| International card | Issued outside your settlement country | 4.9% + $0.30 |
| International + keyed | Both of the above | 5.4% + $0.30 |
| In person | Card tapped or inserted on a reader | 3.2% + $0.05 |
| ACH bank debit | Corporate invoices collected from a bank account | 0.8% capped at $5.00 + 0.5% |
The keyed and international uplifts are Stripe's own published surcharges, passed through unmodified - we add nothing to them. Every rate above is Stripe's published price for that channel plus 0.25%, and you can check it against stripe.com.
On ACH, only the 0.8% stops at $5.00, because that is where Stripe's own ACH fee stops. The 0.5% applies to the whole invoice. A $5,000 invoice therefore costs $30.00 to collect - 0.6% end to end, and less on anything larger.
Founding operators keep this price for life
Operators who join while Renaro is early are placed on a founding plan: the same platform at the same price, locked for as long as the subscription stays active. Standard plans follow published price changes at renewal - founding plans do not. The lock travels with the account, not the period, and there is no separate founding fee.
Frequently asked questions
What counts as a booking?
A booking created in the period, however it arrives - dispatcher, passenger app, hosted booking page, public API, or an affiliate. Cancelled bookings still count once created. Past your plan's allowance, extra bookings bill at your tier's overage rate.
How does annual billing work?
Annual plans are charged for ten months and give you two free - the same platform, billed once a year. Annual plans are refunded pro rata if you leave, and every plan carries a 30-day guarantee on the first paid invoice.
What are the processing rates for?
Payments processed through Renaro - passenger cards, and corporate invoices you collect by ACH bank debit. The rate shown is what your operation pays end to end on that charge; there is no separate processing invoice. It is the same on every plan. Cash bookings, and invoices a corporate account pays you directly, carry no processing rate at all.
Why is the ACH rate written as two numbers?
Because only one of them caps. Stripe's ACH fee is 0.8% and stops at $5.00, so ours does too - we pass it through unchanged. The 0.5% on top is Stripe's payout fee plus our 0.25%, and Stripe does not cap the payout fee, so we cannot cap that half either. Quoting it as one capped number would look simpler and would mean we lose money on every large invoice. In practice the cap works in your favour: a $5,000 invoice costs $30.00 to collect, 0.6% end to end, and the effective rate keeps falling as the invoice grows.
Why does a keyed card cost more?
Because it costs us more. Stripe charges an extra 0.5% when card details are typed in rather than entered by the cardholder, and an extra 1.5% on internationally issued cards. We pass both through at Stripe's published rate and add nothing. Sending a pay link instead moves the booking to the digital rate - and because the surcharge follows the saved card, a card the passenger enters once stays on the lower rate for every future ride.
What happens with SMS?
Every plan includes six SMS segments per booking, pooled across the billing period, which covers normal ride notifications for most operators. Segments beyond the pooled allowance bill at cost as messaging usage.
Can I change plans?
Yes, at any time from billing settings. Changes take effect at the start of your next billing period and you are never charged a mid-period difference. Cancelling ends renewal and you keep access through the period you already paid for.
What the platform covers
Platform walkthrough
See how Renaro handles your real operating workflow.
Bring a booking scenario, a dispatch policy, a pricing edge case, or a migration concern. The walkthrough should prove how the platform behaves under actual operator pressure.