Renaro
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Renaro help center

Step-by-step guides for the people who use Renaro every day. Each guide covers one task and uses the same button names you see on the screen.

Can't find what you need? Call +1 (630) 998-6261 or email support@renaroapp.com.

Getting started

New to Renaro? Do these steps in order. Each one ends with a simple check, so you know when it's done.

  1. Sign in and add your team

    Everyone who answers the phone or sends cars needs their own sign-in.

    You're ready when each person in your office can sign in and their Status in Team Access says Active.

  2. Set up your company

    Your time zone, currency and fees are used on every reservation.

    You're ready when your General settings show your type of operation and the right time zone, and your changes say Saved.

  3. Add your vehicles

    Reservations are priced and dispatched by vehicle type, so the fleet comes before rates.

    You're ready when every car you run is on the Fleet page as Active, with the right vehicle type.

  4. Add your drivers

    A trip can only go to a driver who is signed in to the driver app.

    You're ready when each driver has signed in on their phone, has a vehicle, and shows Online after tapping GO ONLINE.

  5. Set up rates and zones

    Without a Default fare profile, Renaro can't price a reservation.

    You're ready when the Fare Calculator gives the price you'd quote on the phone for a trip you run every week.

  6. Take a test reservation

    A test trip checks your customers, rates and vehicles together before real customers call.

    You're ready when your test reservation shows the right price and says Confirmed after you approve it.

  7. Send your first trip

    Assigning a driver is the last check: the trip reaches the driver's phone.

    You're ready when your test reservation shows the driver's name and the trip is on their phone.

Switching from FastTrak or Limo Anywhere? We move your customers, reservations and drivers for you. Call +1 (630) 998-6261 before you start typing them in.

All guides

Every guide lists who it's for. Pick your job above to see only your guides.

Setting up

  • Sign in and add your team

    Sign in to Renaro for the first time, then invite your dispatchers and office staff and turn on their access.

    Owners and adminsDispatchersBilling and finance

  • Set up your company

    Tell Renaro what kind of operation you run, set your time zone, currency and fees, and add your offices and hours.

    Owners and admins

  • Add vehicles

    Create your vehicle types, such as Sedan, SUV and Sprinter, then add each car to your fleet with its plate and paperwork.

    Owners and adminsDispatchers

  • Add drivers and invite them to the driver app

    Add a driver, give them a vehicle, and get them signed in to the Renaro Driver app so they can go on duty and receive trips.

    Owners and adminsDispatchersDrivers

  • Set up rates and zones

    Draw your service area as zones, create the fare profile that prices every trip, add flat zone-to-zone prices, and check a price before you quote it.

    Owners and admins

Reservations and dispatch

  • Create a customer or corporate account

    Add a customer so their details fill in on every reservation, set up a corporate account with billing terms, and link travelers to it.

    DispatchersBilling and finance

  • Take a reservation

    Enter a trip while the customer is on the phone: who is riding, from where to where, when, in what vehicle, and how they'll pay. Then approve it for dispatch.

    Dispatchers

  • Assign a driver and vehicle

    Send a confirmed reservation to a chauffeur from the Dispatch screen. Renaro lists the nearest available drivers and sends their car with them.

    Dispatchers

  • Handle an airport pickup with flight tracking

    Book an O'Hare or Midway pickup with the flight number, let Renaro follow the flight, and send the chauffeur when the plane is close.

    Owners and adminsDispatchers

Billing and driver pay

  • Send a pay link and collect payment

    Text the customer a secure link to pay for their reservation by card, and see when it's been paid.

    DispatchersBilling and finance

  • Issue an invoice

    Invoice a corporate account for its completed trips on a schedule or right away, or email a single customer an invoice for one trip.

    Billing and finance

  • Refund or adjust a charge

    Give a full or partial refund on a card payment, waive a fee, or charge the customer's card a new total after the trip, for example for wait time.

    Billing and finance

  • Review driver pay

    Check what each driver has earned, confirm trip fares so they count toward payroll, release payroll, and export it for your payroll company.

    Owners and adminsBilling and financeDrivers