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Review driver pay

Check what each driver has earned, confirm trip fares so they count toward payroll, release payroll, and export it for your payroll company.

For: Owners and admins, Billing and finance, Drivers Last checked

Before you start

  • Viewing pay needs the Owner, Admin or Finance role. Approving payouts needs the Owner.
  • Trips count toward pay once they're completed and their fares are confirmed (part 2).

Steps

Part 1: See what each driver earned

  1. In the left menu, click Earnings.

  2. The cards at the top show Total Earned, Pending Payouts, Paid Out and Trips.

  3. The table lists each driver with Fares, Tips, Bonuses, Deductions, Net and Trips for the pay period, and the Payout status.

  4. Use Search by driver name... to find one driver, and the Pending, Processing, Paid and Failed buttons to narrow the list.

Part 2: Confirm fares and release payroll

  1. Click Settings, then under Billing & Pricing click Billing, then the Settlement Dashboard card.

  2. Under Unsettled trips, check each fare. Tick a trip's box to confirm its fare, or select several and click Confirm with the number of fares.

  3. When trips reach Ready for payroll, click Release payroll and confirm. Drivers are paid on their next scheduled payout.

Part 3: Approve payouts and export payroll

  1. On Earnings, tick the drivers with a Pending payout.

  2. Click Approve All, choose the Payout Method you'll use (such as Bank Transfer or Check), and confirm. Only the Owner can approve.

  3. Click Export ADP Payroll to download a spreadsheet of the drivers shown on screen for your payroll company.

    It exports every row on screen, not just the ones you ticked. Narrow the list first if you need to.

Part 4: What your drivers see

  1. In the driver app, the Earnings tab shows Gross Fare, Commission, Net Earnings, Hours Online and Trips for Today, This Week or This Month.

  2. Trip Breakdown lists each trip. The payout box tells them whether their Stripe payout account is set up, with Continue setup if it isn't.

If something looks wrong

  • Approve All doesn't change anything.

    Only the Owner can approve payouts. Payouts also can't start while completed trips are still unsettled, so confirm their fares first (part 2).

  • A red Payroll blocker — payout integrity issues box shows on Earnings.

    Some pay figures need checking before payroll can run. Click Review in reports to see which.

  • You want to hold back a driver's payout.

    Leave it Pending and don't approve it. Rejecting a payout isn't available yet.

  • A driver's pay needs to go to a different bank account.

    Drivers manage their own payout account through Stripe. In the driver app, the Earnings tab has Update payout details.

  • The Stripe Transfer payout method fails.

    Choose Bank Transfer, Check or Cash for now, and pay the driver outside Renaro.

Still stuck?

Call +1 (630) 998-6261 or email support@renaroapp.com. Tell us which guide you were following and the step you were on.