Finance operations · 8 min read
Payment reconciliation guide
Payment reconciliation is easiest when bookings, payment attempts, ledger entries, refunds, cash records, settlement gates, and driver earnings share one source of truth.
- Card
- Attempts and refunds
- Cash
- Driver reconciliation
- Account
- Invoices and statements
- Driver
- Payout integrity
Start from bookings, not processor exports
Processor exports show charges. They do not explain fare rules, account policy, driver assignment, trip changes, or payout state.
- Reconcile each payment attempt against the booking and fare breakdown.
- Tie refunds and disputes to passenger, account, and trip context.
- Review card, terminal, wallet, and cash records in one workflow.
Handle cash separately
Cash introduces driver-level accountability. Operators should reconcile cash by expected trip collections and actual driver handoff.
- Track cash by driver and trip.
- Record reconciliation actions with actor and timestamp.
- Review exceptions before settlement closes.
Do payout review before payroll
Driver payout review should catch unresolved economics before money leaves the business and before avoidable disputes become support escalations.
- Use payout integrity flags to identify records that need attention.
- Connect commissions to approval and batch-payment workflow.
- Preserve evidence for driver questions and account disputes.
Related resources
Common questions
Are these resources meant to replace a product demo?
No. They are designed to help operators understand the evaluation criteria before a demo, then link to the product pages that show where Renaro fits.
Why include resources in the first landing scaffold?
Resource pages build topical authority, support internal linking, and give search crawlers helpful content beyond high-conversion product pages.
See Renaro with your own trips.
Bring a few of your real reservations. We'll show you how your office would handle them in Renaro, from the first phone call to the paid invoice.